Customer Service Representative Salary in Pennsylvania
Based on 94K+ workers in Pennsylvania
Median Annual Salary (PA)
$44,630
$21.46/hr
vs National Average
$43,855
+1.8% vs national median
Salary Range (10th–90th)
$31K – $63K
94K employed in Pennsylvania
The median Customer Service Representative salary in Pennsylvania is $44,630 per year, which translates to about $21 per hour. This figure is slightly higher than the national average, by 1.8%. Pennsylvania employs a substantial 94,340 Customer Service Representatives, indicating a robust job market for this role.
Several factors can influence a Customer Service Representative salary in Pennsylvania. Experience level is a primary driver, with entry-level positions typically falling towards the lower end of the $31,430 to $63,370 range, while seasoned professionals can command salaries closer to the higher end. Location within Pennsylvania, industry, and specific company compensation structures also play a significant role.
Salary Distribution — Customer Service Representative in Pennsylvania
| Percentile | Annual Salary |
|---|---|
| 10th percentile | $31,430 |
| 25th percentile | $36,760 |
| Median (50th percentile) | $44,630 |
| 75th percentile | $51,750 |
| 90th percentile | $63,370 |
Top-Paying Industries for Customer Service Representative (U.S.)
Which industries pay Customer Service Representatives the most — nationwide figures (industry-level data is not available by state). Customer Service Representatives in Pennsylvania tend to follow these industry patterns.
| Industry (U.S.) | Median Salary | Employed (U.S.) |
|---|---|---|
| Utilities | $58,460 | 27K |
| Mining, Quarrying, and Oil and Gas Extraction | $54,760 | 510 |
| Manufacturing | $50,460 | 128K |
| Wholesale Trade | $48,690 | 164K |
| Management of Companies and Enterprises | $48,190 | 108K |
Source: U.S. BLS OEWS National Industry-Specific estimates, May 2025. National figures (not state-specific).
Historical Salary Trend — Customer Service Representative in Pennsylvania vs National
| Year | Median Salary (Pennsylvania) |
|---|---|
| 2025 | $44,630 |
| 2026 (projected) | $45,969 |
The latest year is a projection based on recent wage trends — BLS has not yet released that year’s data.
| Year | Pennsylvania Median | National Median |
|---|---|---|
| 2025 | $44,630 | $43,855 |
| 2026 (projected) | $45,969 | $45,171 |
Customer Service Representative Salary by Experience Level in Pennsylvania
| Experience Level | Years | Median Annual Salary |
|---|---|---|
| Junior | 0-2 yrs | $36,760 |
| Mid-level | 3-5 yrs | $44,630 |
| Senior | 6-9 yrs | $51,750 |
| Staff / Lead | 10+ yrs | $63,370 |
Customer Service Representative Salary in Other States
Related Customer Service Representative Salaries in Pennsylvania
How other high-demand occupations in Pennsylvania compare to Customer Service Representative ($44,630 median).
| Occupation | Median Salary | vs Customer Service Representative | Hourly |
|---|---|---|---|
| Bookkeeper in PA | $48,440 | +8.5% | $23.29/hr |
| Administrative Assistant in PA | $46,270 | +3.7% | $22.25/hr |
| Receptionist in PA | $36,810 | -17.5% | $17.70/hr |
| Nursing Assistant (CNA) in PA | $44,590 | -0.1% | $21.44/hr |
| Medical Assistant in PA | $43,920 | -1.6% | $21.12/hr |
| Tutor in PA | $41,740 | -6.5% | $20.07/hr |
| Dental Assistant in PA | $47,930 | +7.4% | $23.04/hr |
| Social Worker in PA | $48,290 | +8.2% | $23.22/hr |
| Rehabilitation Counselor in PA | $48,650 | +9.0% | $23.39/hr |
| Pharmacy Technician in PA | $40,040 | -10.3% | $19.25/hr |
| Maintenance and Repair Worker in PA | $49,290 | +10.4% | $23.70/hr |
| Construction Laborer in PA | $49,400 | +10.7% | $23.75/hr |
Frequently Asked Questions
What is the average salary for a Customer Service Representative in Pennsylvania?
- The median Customer Service Representative salary in Pennsylvania is $44,630 annually, or approximately $21 per hour. This means half of all Customer Service Representatives in the state earn less than this amount, and half earn more.
What is the salary range for Customer Service Representatives in Pennsylvania?
- The salary range for Customer Service Representatives in Pennsylvania generally falls between $31,430 and $63,370 per year. This wide range reflects differences in experience, location, and employer.
How does the Pennsylvania Customer Service Representative salary compare to the national average?
- Customer Service Representative salaries in Pennsylvania are slightly above the national average, by approximately 1.8%. This suggests that the cost of living or demand for these roles may be marginally higher in the state.
How many Customer Service Representatives are employed in Pennsylvania?
- Pennsylvania has a significant number of Customer Service Representatives, with a total of 94,340 individuals employed in this role. This indicates a large and active job market for this profession within the state.