Customer Service Representative Salary in Massachusetts
Based on 50K+ workers in Massachusetts
Median Annual Salary (MA)
$49,120
$23.62/hr
vs National Average
$43,855
+12.0% vs national median
Salary Range (10th–90th)
$35K – $75K
50K employed in Massachusetts
The median Customer Service Representative salary in Massachusetts is $49,120 per year, which is equivalent to $24 per hour. This figure is 12.0% higher than the national average, indicating a competitive job market for these roles within the state. There are approximately 49,990 Customer Service Representatives employed in Massachusetts.
Several factors can influence the Customer Service Representative salary in Massachusetts. Experience level plays a significant role, with entry-level positions typically falling towards the lower end of the $35,440 to $74,880 salary range. Location within the state, specific industry, and the size and responsibilities of the role can also impact overall compensation.
Salary Distribution — Customer Service Representative in Massachusetts
| Percentile | Annual Salary |
|---|---|
| 10th percentile | $35,440 |
| 25th percentile | $41,500 |
| Median (50th percentile) | $49,120 |
| 75th percentile | $61,090 |
| 90th percentile | $74,880 |
Top-Paying Industries for Customer Service Representative (U.S.)
Which industries pay Customer Service Representatives the most — nationwide figures (industry-level data is not available by state). Customer Service Representatives in Massachusetts tend to follow these industry patterns.
| Industry (U.S.) | Median Salary | Employed (U.S.) |
|---|---|---|
| Utilities | $58,460 | 27K |
| Mining, Quarrying, and Oil and Gas Extraction | $54,760 | 510 |
| Manufacturing | $50,460 | 128K |
| Wholesale Trade | $48,690 | 164K |
| Management of Companies and Enterprises | $48,190 | 108K |
Source: U.S. BLS OEWS National Industry-Specific estimates, May 2025. National figures (not state-specific).
Historical Salary Trend — Customer Service Representative in Massachusetts vs National
| Year | Median Salary (Massachusetts) |
|---|---|
| 2025 | $49,120 |
| 2026 (projected) | $50,594 |
The latest year is a projection based on recent wage trends — BLS has not yet released that year’s data.
| Year | Massachusetts Median | National Median |
|---|---|---|
| 2025 | $49,120 | $43,855 |
| 2026 (projected) | $50,594 | $45,171 |
Customer Service Representative Salary by Experience Level in Massachusetts
| Experience Level | Years | Median Annual Salary |
|---|---|---|
| Junior | 0-2 yrs | $41,500 |
| Mid-level | 3-5 yrs | $49,120 |
| Senior | 6-9 yrs | $61,090 |
| Staff / Lead | 10+ yrs | $74,880 |
Customer Service Representative Salary in Other States
Related Customer Service Representative Salaries in Massachusetts
How other high-demand occupations in Massachusetts compare to Customer Service Representative ($49,120 median).
| Occupation | Median Salary | vs Customer Service Representative | Hourly |
|---|---|---|---|
| Bookkeeper in MA | $59,830 | +21.8% | $28.76/hr |
| Administrative Assistant in MA | $57,940 | +18.0% | $27.86/hr |
| Receptionist in MA | $43,870 | -10.7% | $21.09/hr |
| Tutor in MA | $49,430 | +0.6% | $23.76/hr |
| Medical Assistant in MA | $49,460 | +0.7% | $23.78/hr |
| Rehabilitation Counselor in MA | $47,320 | -3.7% | $22.75/hr |
| Nursing Assistant (CNA) in MA | $46,680 | -5.0% | $22.44/hr |
| Pharmacy Technician in MA | $46,470 | -5.4% | $22.34/hr |
| Restaurant Cook in MA | $45,600 | -7.2% | $21.92/hr |
| Security Guard in MA | $44,670 | -9.1% | $21.48/hr |
| Air Traffic Controller in MA | $56,020 | +14.0% | $26.93/hr |
| Home Health and Personal Care Aide in MA | $40,910 | -16.7% | $19.67/hr |
Frequently Asked Questions
What is the average Customer Service Representative salary in Massachusetts?
- The median Customer Service Representative salary in Massachusetts is $49,120 annually. This median salary translates to an hourly rate of $24. The overall salary range for these positions in the state is between $35,440 and $74,880.
How does the Customer Service Representative salary in Massachusetts compare to the national average?
- Customer Service Representative salaries in Massachusetts are 12.0% higher than the national average. This means professionals in this role in Massachusetts can expect to earn more than their counterparts in many other parts of the country, with a median of $49,120 annually.
What is the salary range for a Customer Service Representative in Massachusetts?
- The salary range for a Customer Service Representative in Massachusetts spans from $35,440 for entry-level positions up to $74,880 for experienced professionals. The median salary falls at $49,120 per year.
How many Customer Service Representatives are employed in Massachusetts?
- There are a significant number of Customer Service Representatives employed in Massachusetts, with a total of 49,990 individuals working in this capacity. This suggests a robust demand for these customer-focused roles across various industries in the state.