Customer Service Representative Salary in District of Columbia
Based on 8K+ workers in District of Columbia
Median Annual Salary (DC)
$48,250
$23.20/hr
vs National Average
$43,855
+10.0% vs national median
Salary Range (10th–90th)
$37K – $77K
8K employed in District of Columbia
The median annual Customer Service Representative salary in District of Columbia is $48,250, which translates to an hourly rate of $23. This figure is 10.0% higher than the national average, indicating a competitive market for these roles. With a total of 7,550 individuals employed in this capacity within the district, there's a significant presence of customer service professionals.
Several factors can influence the Customer Service Representative salary in District of Columbia. These include years of experience, the specific industry of the employer, and the level of responsibility associated with the position. Entry-level roles might fall closer to the lower end of the $37,440 range, while more experienced individuals or those in specialized roles could earn up to $77,120 annually.
Salary Distribution — Customer Service Representative in District of Columbia
| Percentile | Annual Salary |
|---|---|
| 10th percentile | $37,440 |
| 25th percentile | $40,400 |
| Median (50th percentile) | $48,250 |
| 75th percentile | $62,560 |
| 90th percentile | $77,120 |
Top-Paying Industries for Customer Service Representative (U.S.)
Which industries pay Customer Service Representatives the most — nationwide figures (industry-level data is not available by state). Customer Service Representatives in District of Columbia tend to follow these industry patterns.
| Industry (U.S.) | Median Salary | Employed (U.S.) |
|---|---|---|
| Utilities | $58,460 | 27K |
| Mining, Quarrying, and Oil and Gas Extraction | $54,760 | 510 |
| Manufacturing | $50,460 | 128K |
| Wholesale Trade | $48,690 | 164K |
| Management of Companies and Enterprises | $48,190 | 108K |
Source: U.S. BLS OEWS National Industry-Specific estimates, May 2025. National figures (not state-specific).
Historical Salary Trend — Customer Service Representative in District of Columbia vs National
| Year | Median Salary (District of Columbia) |
|---|---|
| 2025 | $48,250 |
| 2026 (projected) | $49,698 |
The latest year is a projection based on recent wage trends — BLS has not yet released that year’s data.
| Year | District of Columbia Median | National Median |
|---|---|---|
| 2025 | $48,250 | $43,855 |
| 2026 (projected) | $49,698 | $45,171 |
Customer Service Representative Salary by Experience Level in District of Columbia
| Experience Level | Years | Median Annual Salary |
|---|---|---|
| Junior | 0-2 yrs | $40,400 |
| Mid-level | 3-5 yrs | $48,250 |
| Senior | 6-9 yrs | $62,560 |
| Staff / Lead | 10+ yrs | $77,120 |
Customer Service Representative Salary in Other States
Related Customer Service Representative Salaries in District of Columbia
How other high-demand occupations in District of Columbia compare to Customer Service Representative ($48,250 median).
| Occupation | Median Salary | vs Customer Service Representative | Hourly |
|---|---|---|---|
| Bookkeeper in DC | $65,180 | +35.1% | $31.34/hr |
| Administrative Assistant in DC | $59,910 | +24.2% | $28.80/hr |
| Receptionist in DC | $49,060 | +1.7% | $23.59/hr |
| Waiter and Waitress in DC | $47,850 | -0.8% | $23.00/hr |
| Nursing Assistant (CNA) in DC | $47,700 | -1.1% | $22.93/hr |
| Pharmacy Technician in DC | $47,410 | -1.7% | $22.79/hr |
| Rehabilitation Counselor in DC | $49,680 | +3.0% | $23.88/hr |
| Construction Laborer in DC | $50,020 | +3.7% | $24.05/hr |
| Restaurant Cook in DC | $46,130 | -4.4% | $22.18/hr |
| Medical Assistant in DC | $51,050 | +5.8% | $24.54/hr |
| Home Health and Personal Care Aide in DC | $42,700 | -11.5% | $20.53/hr |
| Stocker and Order Filler in DC | $39,640 | -17.8% | $19.06/hr |
Frequently Asked Questions
What is the typical salary range for a Customer Service Representative in the District of Columbia?
- The salary range for a Customer Service Representative in the District of Columbia typically falls between $37,440 and $77,120 per year. This wide range reflects variations in experience, employer, and specific duties.
How does the Customer Service Representative salary in the District of Columbia compare to the national average?
- The median Customer Service Representative salary in the District of Columbia is 10.0% higher than the national average. This means professionals in DC can expect to earn more than their counterparts across the country, with a median of $48,250 annually.
What is the median hourly wage for a Customer Service Representative in Washington D.C.?
- The median hourly wage for a Customer Service Representative in Washington D.C. is $23. This is derived from the median annual salary of $48,250, offering a clearer picture for those paid on an hourly basis.
Is the Customer Service Representative salary in D.C. generally high?
- Yes, the Customer Service Representative salary in the District of Columbia is generally considered high, with a median of $48,250 annually. This is 10.0% above the national average, and the upper end of the range can reach $77,120.