Customer Service Representative Salary in the United States
Based on 2.6M+ data points from BLS and H-1B filings
Median Annual Salary
$43,855
$21.08/hr
Salary Range
$33K – $64K
10th – 90th percentile
Total Employed
2.6M
workers nationwide
The median Customer Service Representative salary in the United States is $43,855 per year, which equates to approximately $21 per hour. This role is vital across many industries, and the data reflects a robust employment landscape with over 2.5 million professionals in this field.
Several factors influence the Customer Service Representative salary in the United States. These include geographic location, with states like Washington offering higher average pay, the size and type of the employing company, and the specific responsibilities and experience required for the position. The salary range for this role typically falls between $32,842 and $63,595 annually.
Salary Distribution — Customer Service Representative
| Percentile | Annual Salary |
|---|---|
| 10th percentile | $32,842 |
| 25th percentile | $37,501 |
| Median (50th percentile) | $43,855 |
| 75th percentile | $52,414 |
| 90th percentile | $63,595 |
Customer Service Representative Salary by State
Top 10 Highest-Paying States for Customer Service Representative
| # | State | Median Salary | vs National | Employed |
|---|---|---|---|---|
| 1 | Washington | $50,330 | +14.8% | 40K |
| 2 | California | $49,560 | +13.0% | 177K |
| 3 | Massachusetts | $49,120 | +12.0% | 50K |
| 4 | Minnesota | $48,800 | +11.3% | 53K |
| 5 | District of Columbia | $48,250 | +10.0% | 8K |
| 6 | Delaware | $48,190 | +9.9% | 7K |
| 7 | Connecticut | $48,090 | +9.7% | 24K |
| 8 | New York | $48,000 | +9.5% | 141K |
| 9 | New Jersey | $47,740 | +8.9% | 60K |
| 10 | Rhode Island | $47,550 | +8.4% | 8K |
Customer Service Representative Salary by Industry
How much Customer Service Representatives earn across industries nationwide — Utilities pays the most ($58,460 median). Ranked by median annual salary (2025 BLS OEWS data).
| # | Industry | Median Salary | vs National | Employed |
|---|---|---|---|---|
| 1 | Utilities | $58,460 | +33.3% | 27K |
| 2 | Mining, Quarrying, and Oil and Gas Extraction | $54,760 | +24.9% | 510 |
| 3 | Manufacturing | $50,460 | +15.1% | 128K |
| 4 | Wholesale Trade | $48,690 | +11.0% | 164K |
| 5 | Management of Companies and Enterprises | $48,190 | +9.9% | 108K |
| 6 | Information | $47,840 | +9.1% | 107K |
| 7 | Finance and Insurance | $47,550 | +8.4% | 481K |
| 8 | Construction | $47,430 | +8.2% | 40K |
| 9 | Government (excl. schools, hospitals & USPS) | $46,620 | +6.3% | 71K |
| 10 | Transportation and Warehousing | $46,220 | +5.4% | 99K |
| 11 | Educational Services | $45,990 | +4.9% | 30K |
| 12 | Professional, Scientific, and Technical Services | $45,290 | +3.3% | 184K |
| 13 | Health Care and Social Assistance | $44,710 | +1.9% | 164K |
| 14 | Real Estate and Rental and Leasing | $42,340 | -3.5% | 42K |
| 15 | Agriculture, Forestry, Fishing and Hunting | $39,110 | -10.8% | 510 |
| 16 | Other Services (except Public Administration) | $39,040 | -11.0% | 70K |
| 17 | Administrative and Support Services | $38,070 | -13.2% | 374K |
| 18 | Retail Trade | $37,350 | -14.8% | 412K |
| 19 | Accommodation and Food Services | $35,410 | -19.3% | 30K |
| 20 | Arts, Entertainment, and Recreation | $34,920 | -20.4% | 64K |
Source: U.S. Bureau of Labor Statistics, OEWS National Industry-Specific estimates, May 2025. National figures.
Historical Salary Trend — Customer Service Representative
| Year | Median Salary (United States) |
|---|---|
| 2025 | $43,855 |
| 2026 (projected) | $45,171 |
The latest year is a projection based on recent wage trends — BLS has not yet released that year’s data.
Customer Service Representative Salary by Experience Level
| Experience Level | Years | Median Annual Salary |
|---|---|---|
| Junior | 0-2 yrs | $37,501 |
| Mid-level | 3-5 yrs | $43,855 |
| Senior | 6-9 yrs | $52,414 |
| Staff / Lead | 10+ yrs | $63,595 |
Frequently Asked Questions
What is the average salary for a Customer Service Representative in the US?
- The median salary for a Customer Service Representative in the United States is $43,855 per year. This translates to an hourly rate of around $21.
What is the typical salary range for this role?
- Customer Service Representatives in the US can expect to earn between $32,842 and $63,595 annually. This wide range reflects variations in experience and location.
Which state pays the most for Customer Service Representatives?
- Washington is the top-paying state for Customer Service Representatives, with an average salary of $50,330 per year. This figure is notably higher than the national median.
How many Customer Service Representatives are employed in the US?
- There are a substantial 2,595,760 Customer Service Representatives employed across the United States. This indicates a high demand for professionals in this customer-facing role.