Customer Service Representative Salary in Illinois
Based on 101K+ workers in Illinois
Median Annual Salary (IL)
$46,130
$22.18/hr
vs National Average
$43,855
+5.2% vs national median
Salary Range (10th–90th)
$34K – $71K
101K employed in Illinois
The median Customer Service Representative salary in Illinois is $46,130 per year, which translates to about $22 per hour. This figure is 5.2% higher than the national average, indicating a slightly more competitive pay landscape for these roles within the state.
Several factors can influence a Customer Service Representative salary in Illinois, including years of experience, the specific industry of employment, and the geographic location within the state. Additionally, the size and type of company, as well as the specific responsibilities of the role, can significantly impact earning potential.
Salary Distribution — Customer Service Representative in Illinois
| Percentile | Annual Salary |
|---|---|
| 10th percentile | $33,590 |
| 25th percentile | $37,680 |
| Median (50th percentile) | $46,130 |
| 75th percentile | $58,050 |
| 90th percentile | $71,400 |
Top-Paying Industries for Customer Service Representative (U.S.)
Which industries pay Customer Service Representatives the most — nationwide figures (industry-level data is not available by state). Customer Service Representatives in Illinois tend to follow these industry patterns.
| Industry (U.S.) | Median Salary | Employed (U.S.) |
|---|---|---|
| Utilities | $58,460 | 27K |
| Mining, Quarrying, and Oil and Gas Extraction | $54,760 | 510 |
| Manufacturing | $50,460 | 128K |
| Wholesale Trade | $48,690 | 164K |
| Management of Companies and Enterprises | $48,190 | 108K |
Source: U.S. BLS OEWS National Industry-Specific estimates, May 2025. National figures (not state-specific).
Historical Salary Trend — Customer Service Representative in Illinois vs National
| Year | Median Salary (Illinois) |
|---|---|
| 2025 | $46,130 |
| 2026 (projected) | $47,514 |
The latest year is a projection based on recent wage trends — BLS has not yet released that year’s data.
| Year | Illinois Median | National Median |
|---|---|---|
| 2025 | $46,130 | $43,855 |
| 2026 (projected) | $47,514 | $45,171 |
Customer Service Representative Salary by Experience Level in Illinois
| Experience Level | Years | Median Annual Salary |
|---|---|---|
| Junior | 0-2 yrs | $37,680 |
| Mid-level | 3-5 yrs | $46,130 |
| Senior | 6-9 yrs | $58,050 |
| Staff / Lead | 10+ yrs | $71,400 |
Customer Service Representative Salary in Other States
Related Customer Service Representative Salaries in Illinois
How other high-demand occupations in Illinois compare to Customer Service Representative ($46,130 median).
| Occupation | Median Salary | vs Customer Service Representative | Hourly |
|---|---|---|---|
| Bookkeeper in IL | $49,560 | +7.4% | $23.83/hr |
| Administrative Assistant in IL | $48,310 | +4.7% | $23.23/hr |
| Receptionist in IL | $37,400 | -18.9% | $17.98/hr |
| Medical Assistant in IL | $46,090 | -0.1% | $22.16/hr |
| Nursing Assistant (CNA) in IL | $45,960 | -0.4% | $22.10/hr |
| Pharmacy Technician in IL | $46,650 | +1.1% | $22.43/hr |
| Tutor in IL | $44,230 | -4.1% | $21.26/hr |
| Dental Assistant in IL | $48,610 | +5.4% | $23.37/hr |
| Automotive Service Technician in IL | $49,170 | +6.6% | $23.64/hr |
| Rehabilitation Counselor in IL | $49,350 | +7.0% | $23.73/hr |
| Social Worker in IL | $49,960 | +8.3% | $24.02/hr |
| Title Examiner in IL | $49,990 | +8.4% | $24.03/hr |
Frequently Asked Questions
What is the typical salary range for a Customer Service Representative in Illinois?
- The salary range for a Customer Service Representative in Illinois typically falls between $33,590 and $71,400 annually. This wide range reflects variations in experience and employer.
How does the average Customer Service Representative pay in Illinois compare to the national average?
- Customer Service Representatives in Illinois earn approximately 5.2% more than the national average. This means the median salary of $46,130 in Illinois is higher than the national median.
What is the hourly rate for a Customer Service Representative in Illinois?
- Based on the median annual salary of $46,130, a Customer Service Representative in Illinois can expect to earn around $22 per hour. This hourly rate reflects the overall compensation package.
How many Customer Service Representatives are employed in Illinois?
- Illinois employs a substantial number of Customer Service Representatives, with the total number of individuals in this role reaching 100,970. This indicates a robust job market for these positions within the state.