Customer Service Representative Salary in North Carolina
Based on 90K+ workers in North Carolina
Median Annual Salary (NC)
$40,240
$19.35/hr
vs National Average
$43,855
-8.2% vs national median
Salary Range (10th–90th)
$30K – $60K
90K employed in North Carolina
The median Customer Service Representative salary in North Carolina is $40,240 annually, which equates to approximately $19 per hour. This figure is 8.2% lower than the national average for this role, indicating a distinct compensation landscape within the state.
Several factors can influence the Customer Service Representative salary in North Carolina. These include the specific industry of the employer, the geographic location within the state, the individual's years of experience, and any specialized skills or certifications they may possess, all contributing to variations within the reported salary range.
Salary Distribution — Customer Service Representative in North Carolina
| Percentile | Annual Salary |
|---|---|
| 10th percentile | $30,200 |
| 25th percentile | $34,960 |
| Median (50th percentile) | $40,240 |
| 75th percentile | $48,590 |
| 90th percentile | $59,820 |
Top-Paying Industries for Customer Service Representative (U.S.)
Which industries pay Customer Service Representatives the most — nationwide figures (industry-level data is not available by state). Customer Service Representatives in North Carolina tend to follow these industry patterns.
| Industry (U.S.) | Median Salary | Employed (U.S.) |
|---|---|---|
| Utilities | $58,460 | 27K |
| Mining, Quarrying, and Oil and Gas Extraction | $54,760 | 510 |
| Manufacturing | $50,460 | 128K |
| Wholesale Trade | $48,690 | 164K |
| Management of Companies and Enterprises | $48,190 | 108K |
Source: U.S. BLS OEWS National Industry-Specific estimates, May 2025. National figures (not state-specific).
Historical Salary Trend — Customer Service Representative in North Carolina vs National
| Year | Median Salary (North Carolina) |
|---|---|
| 2025 | $40,240 |
| 2026 (projected) | $41,447 |
The latest year is a projection based on recent wage trends — BLS has not yet released that year’s data.
| Year | North Carolina Median | National Median |
|---|---|---|
| 2025 | $40,240 | $43,855 |
| 2026 (projected) | $41,447 | $45,171 |
Customer Service Representative Salary by Experience Level in North Carolina
| Experience Level | Years | Median Annual Salary |
|---|---|---|
| Junior | 0-2 yrs | $34,960 |
| Mid-level | 3-5 yrs | $40,240 |
| Senior | 6-9 yrs | $48,590 |
| Staff / Lead | 10+ yrs | $59,820 |
Customer Service Representative Salary in Other States
Related Customer Service Representative Salaries in North Carolina
How other high-demand occupations in North Carolina compare to Customer Service Representative ($40,240 median).
| Occupation | Median Salary | vs Customer Service Representative | Hourly |
|---|---|---|---|
| Bookkeeper in NC | $47,930 | +19.1% | $23.04/hr |
| Administrative Assistant in NC | $45,790 | +13.8% | $22.01/hr |
| Receptionist in NC | $35,440 | -11.9% | $17.04/hr |
| Tutor in NC | $41,710 | +3.7% | $20.05/hr |
| Nursing Assistant (CNA) in NC | $38,460 | -4.4% | $18.49/hr |
| Firefighter in NC | $37,940 | -5.7% | $18.24/hr |
| Pharmacy Technician in NC | $44,530 | +10.7% | $21.41/hr |
| Stocker and Order Filler in NC | $35,950 | -10.7% | $17.28/hr |
| Construction Laborer in NC | $44,720 | +11.1% | $21.50/hr |
| Restaurant Cook in NC | $35,400 | -12.0% | $17.02/hr |
| Medical Assistant in NC | $45,140 | +12.2% | $21.70/hr |
| Security Guard in NC | $35,010 | -13.0% | $16.83/hr |
Frequently Asked Questions
What is the typical salary range for a Customer Service Representative in North Carolina?
- The salary range for a Customer Service Representative in North Carolina generally falls between $30,200 and $59,820 per year. This broad range reflects the various factors that impact compensation for this position.
How much does a Customer Service Representative make per hour in North Carolina?
- On average, Customer Service Representatives in North Carolina earn around $19 per hour. This hourly rate aligns with the median annual salary of $40,240.
Is the Customer Service Representative salary in North Carolina higher or lower than the national average?
- The Customer Service Representative salary in North Carolina is 8.2% lower than the national average. This suggests that, on average, professionals in this role in North Carolina earn less compared to their counterparts across the United States.
What is the total number of employed Customer Service Representatives in North Carolina?
- There are approximately 89,510 individuals employed as Customer Service Representatives in North Carolina. This indicates a substantial number of roles within the state for this profession.